Instant messaging platforms

In internet era, exchanging messages with your customers is essential for the future of your SME.

Go ahead and communicate with them thanks to instant messaging!

05 Jul 2024. 10:27
1 min. of reading
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Tags

  • SME maturity
    Initial
    Topic
    1. Teletrabajo
    Scope to digitize
    1. Digital organization

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In internet era, exchanging messages with your customers is essential for the future of your SME.

Go ahead and communicate with them thanks to instant messaging!

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Instant messaging platforms
  • Advantages of using these platforms:

They are apps that, once installed on your devices, will allow you to:

  1. Improve your customer service

Offering support in real time, monitoring their messages and creating communication channels.

  1. Make your internal communication more efficient

Establishing shared teams and communication channels for your employees.

  1. Communicate wherever and whenever you want

Accessing these platforms from anywhere you have an internet connection.

  1. Reduce your costs

By reducing the use of telephone calls thanks to the use of the internet and optimising the time of your employees.

 

  • Use these platforms!
  1. WhatsApp Business

It allows you to create a company profile with contact information or business hours, and to combine messages with voice calls and video calls.

  1. Signal

It protects your communications with end-to-end call and text message encryption, making it one of the most secure options on the market.

  1. Facebook Messenger

It offers the ability to combine one-to-one messaging with each client, group chats, video and voice calls, and even transfer files!

  1. Threema

It encrypts your communications end-to-end offering great security. Plus, no registration via email or phone number is required.

 

Improve your SME communication and boost your brand in the digital world!

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