The best practices study aims to present a successful case of a company that has started its path towards a digital business with the purpose of digitizing the after-sales process.

Accés Grup is a company specialized at national level in carrying out operations in the most remote areas in the sectors of various industries, such as oil, nuclear, chemical, wind, mining, naval, civil works and building.

For the development of this study, we have taken as a starting point the identification of the concerns of SMEs from various sectors, which expressed their interest in learning about good practices in the areas of customer management and electronic invoicing, among others.

Throughout the study we tell you how they have managed to significantly improve the after-sales follow-up of their services, as well as the relationship with their customers.